Terms of service

Terms of Service

Overview

Welcome to Evercove Gifts.

These Terms of Service apply when you browse, use or place an order through our website. In these Terms, “we”, “us”, “our” and “Evercove Gifts” refer to Evercove Gifts, a trading name of Fast & Fair UK Ltd.

By using our website or placing an order, you agree to these Terms together with our Privacy Policy, Shipping Policy and Return and Refund Policy.

If you do not agree with these Terms, please do not use our website or place an order.

1. Our business details

Evercove Gifts is a trading name of Fast & Fair UK Ltd.

Business address:
Fast & Fair UK Ltd
2 Croftstead Avenue
Denstone
Uttoxeter
Staffordshire
ST14 5HJ
United Kingdom

Company number: 13743590
VAT number: GB406251234
Email: hello@evercovegifts.com

2. Our products

We sell gift hampers, food and drink gifts, self-care gifts and related products.

We make reasonable efforts to ensure product descriptions, images, pricing and availability are accurate. However:

Product packaging, colours, presentation or ingredients may occasionally vary from the images shown.
Images are for illustration purposes only.
Product contents may occasionally be substituted where necessary, provided that any substitute is of equal or greater value and suitable for the same purpose.
Individual food products may have different best-before dates, allergen information and storage instructions. Please check individual product packaging before consumption.
Product availability may change without notice.

Where a product contains food, drink, personal-care products or other consumables, customers are responsible for checking ingredient, allergen and suitability information before use.

3. Gift hampers and product contents

Gift hampers may contain a range of branded third-party products. Any trademarks, product names, images or branding belonging to third parties remain the property of their respective owners.

Unless stated otherwise, Evercove Gifts is not affiliated with, endorsed by or sponsored by the manufacturers of individual products included in a gift hamper.

We reserve the right to make minor substitutions where an item is unavailable, provided the replacement is reasonably similar in nature, quality and value.

4. Ordering

When you place an order, you are making an offer to purchase the products shown in your basket.

We may accept or decline an order for reasons including:

Product unavailability
Incorrect pricing or product information
Payment authorisation issues
Suspected fraud
Delivery restrictions
A request that cannot reasonably be fulfilled

Your order is accepted when we send you an order confirmation email.

We may cancel an order before dispatch where necessary. If we do so after payment has been taken, we will refund the amount paid for the cancelled items.

Please check your order carefully before completing checkout. We may not be able to make changes once an order has been processed for fulfilment.

5. Prices, payment and VAT

All prices are shown in pounds sterling (£).

Prices include VAT where applicable, unless clearly stated otherwise.

Delivery charges, if applicable, will be shown clearly during checkout before you place your order.

We reserve the right to change prices, promotions and product availability at any time. Any price change will not affect an order that we have already accepted.

Payment must be made at the time of ordering using one of the payment methods offered at checkout.

You confirm that you are authorised to use the payment method provided.

6. Delivery

We currently deliver within the United Kingdom only, unless stated otherwise.

Orders may be fulfilled through Amazon Multi-Channel Fulfilment or another trusted fulfilment partner. This does not affect our responsibility to you as the retailer.

Delivery estimates shown on the website or at checkout are estimates only and are not guaranteed.

We will take reasonable steps to deliver your order within the stated timeframe and, unless otherwise agreed, within 30 days of accepting your order.

We are responsible for your order until it has been delivered to the delivery address provided during checkout.

Please ensure that the delivery address you provide is accurate and complete. We cannot accept responsibility for delays or failed deliveries caused by incorrect or incomplete address details supplied by you.

If you believe your order has been lost, damaged or delivered incorrectly, please contact us at hello@evercovegifts.com as soon as possible.

7. Cancellations, returns and refunds

Your cancellation, return and refund rights are explained in our Return and Refund Policy.

For most online purchases, you have the right to cancel your order within 14 days of receiving the goods, subject to certain exceptions including personalised goods, perishable goods and sealed hygiene-sensitive products once opened.

To cancel an order or request a return, contact hello@evercovegifts.com with your order number.

Nothing in these Terms affects your statutory rights.

8. Damaged, faulty or incorrect items

Please inspect your order as soon as possible after delivery.

If an item is damaged, faulty, incorrect or missing, contact us at hello@evercovegifts.com as soon as possible. Please include your order number and, where possible, photographs of:

The affected item
The outer packaging
The delivery label
Any visible damage

We will assess the issue and arrange an appropriate resolution, which may include a replacement, refund or other remedy.

9. Customer accounts

You may be able to create a customer account on our website.

You are responsible for keeping your login information secure and for all activity carried out through your account.

You must provide accurate, current and complete information when creating or using an account.

We may suspend or close an account where we reasonably believe there has been misuse, fraud, unlawful activity or a breach of these Terms.

10. Promotions and discount codes

Promotions, discount codes and offers may be subject to additional terms.

Unless otherwise stated:

Promotions cannot be exchanged for cash.
Promotions cannot be combined with other offers.
Discount codes must be entered at checkout.
We may withdraw or amend promotions at any time.
Promotions are subject to product availability.

11. Intellectual property

All content on this website, including text, product descriptions, graphics, logos, images, designs, layouts and branding, is owned by or licensed to Evercove Gifts and is protected by applicable intellectual-property laws.

You may use the website for personal, non-commercial shopping purposes only.

You must not copy, reproduce, distribute, modify, publish, sell, licence or exploit any website content without our prior written permission.

12. Third-party products and links

Our website may contain products, content, links or functionality provided by third parties.

We are not responsible for the content, accuracy, availability or policies of third-party websites.

Where gift hampers contain branded products from other manufacturers, all trademarks and product branding remain the property of their respective owners.

13. Privacy

We collect and process personal information in accordance with our Privacy Policy.

Our website is powered by Shopify. Shopify and selected third-party providers may process information where necessary to operate the website, process payments, deliver orders, provide customer support and improve our services.

Please review our Privacy Policy for more information.

14. Website use

You must use our website lawfully and responsibly.

You must not:

Use the website for fraudulent, unlawful or harmful purposes.
Attempt to access restricted areas of the website without permission.
Interfere with the website’s security, systems or functionality.
Upload or transmit viruses, malware or harmful code.
Use automated systems, bots, scraping tools or data-mining tools without our written permission.
Impersonate another person or provide false information.
Use the website in a way that could damage, disable or interfere with its operation.

We may suspend or restrict access where we reasonably believe these Terms have been breached.

15. Limitation of liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for:

Death or personal injury caused by negligence
Fraud or fraudulent misrepresentation
Breach of your statutory consumer rights

To the fullest extent permitted by law, we are not liable for indirect or consequential losses, including loss of profit, loss of business, loss of opportunity or loss of data.

Our total liability relating to any order will not exceed the amount paid by you for the products giving rise to the claim.

Nothing in this section affects your legal rights as a consumer.

16. Events outside our control

We are not responsible for delays or failures caused by events outside our reasonable control, including severe weather, transport disruption, strikes, system outages, supplier disruption, public health emergencies or other unforeseen events.

Where such an event affects your order, we will take reasonable steps to keep you informed and minimise any disruption.

17. Changes to these Terms

We may update these Terms from time to time.

The version displayed on our website at the time you place an order will apply to that order.

We recommend checking these Terms periodically for updates.

18. Governing law

These Terms are governed by the laws of England and Wales.

Any dispute relating to these Terms or an order placed through our website will be subject to the jurisdiction of the courts of England and Wales, except where applicable consumer law allows you to bring a claim elsewhere in the United Kingdom.