Shipping policy
Shipping Policy
Delivery area
We currently deliver to addresses within the United Kingdom only.
We do not currently offer international delivery.
Delivery times
Orders are usually processed within 1–2 working days.
Estimated delivery times will be shown at checkout where available. Delivery dates are estimates only and may be affected by courier delays, public holidays, severe weather or other events outside our reasonable control.
Unless otherwise agreed, orders will be delivered within 30 days of order acceptance.
Fulfilment and tracking
Orders may be fulfilled through Amazon Multi-Channel Fulfilment or another trusted fulfilment partner.
Once your order has been dispatched, you will receive a dispatch confirmation email. Where tracking is available, tracking information will be included in that email or added to your order confirmation.
Delivery address
Please make sure your delivery address is complete and accurate before placing your order.
We cannot accept responsibility for delays, failed deliveries or additional charges caused by incorrect or incomplete address details provided at checkout.
Delivery issues
If your order appears to be delayed, missing, damaged or delivered incorrectly, please contact us at:
Please include your order number and, where possible, any relevant photographs or delivery information so that we can investigate.
Responsibility for delivery
We remain responsible for your order until it has been delivered to the delivery address provided at checkout.
Nothing in this policy affects your statutory rights.